Plainly, and in writing.

Exclusive Access is an annual arrangement offered in three levels: Client, Collector and Connoisseur. The inclusions of each level are those published on the Exclusive Access page at the time you join. Client and Collector are offered at the published annual fee. Connoisseur is offered by invitation only, at a fee agreed in writing.

Exclusive Access is personal to the named client. It cannot be transferred, lent, or passed to another person. It may be purchased as a gift for a named recipient at the outset, in which case the recipient is the client.

An Exclusive Access year runs for twelve months. For anyone who joins before the boutique opens, the year begins on the day the boutique opens to the public. For anyone who joins after, it begins on the day of payment. We will confirm the dates in writing.

Exclusive Access does not renew automatically. We will write to you before your year ends, and it is your choice whether to renew at the fee then published.

Fees are in Australian dollars, include GST, and are payable in full when you join. Payment is by the method we confirm with you.

You may cancel within fourteen days of payment for a full refund, provided no consultation has been taken, no sample has been issued, and no sourcing or commission has been requested. After fourteen days, or once any inclusion has been used, the fee is not refundable, except where the Australian Consumer Law requires otherwise.

If Scented Emotions does not open to the public by 30 June 2027, anyone who has joined before opening may ask for a full refund, and we will pay it within fourteen days of the request.

Consultations are private, by appointment, and held with Stacey Barker at the boutique. The number of consultations included in each level of Exclusive Access is for the year they belong to. Unused consultations lapse at the end of that year and do not carry over.

A consultation may be rescheduled with at least forty eight hours' notice. A consultation missed without notice, or cancelled with less than forty eight hours' notice, counts as taken. Where a consultation is offered outside Exclusive Access at a published fee, that fee is payable in advance and follows the same notice terms.

Access to Stacey's private collection is offered during consultations for discovery only. The collection is not for sale, and nothing in it is offered as stock.

Samples are provided for your personal use, to wear and consider a fragrance before deciding. They are not for resale. The size, number and availability of samples depend on what a fragrance house allows us, and some houses do not permit samples at all.

Sourcing means our effort to find a fragrance you have asked for, whether discontinued, limited, or not imported to Australia. Sourcing is a service of effort, not a promise of result. We will tell you what we find, where it comes from, and what it will cost before you decide.

A sourced fragrance is bought for you on your instruction. Once you have confirmed in writing and we have placed the order, the purchase cannot be cancelled and the price is payable, except where the fragrance is faulty or not as described.

A commissioned fragrance is composed for you and for no one else. Commissions are available to Collectors and Connoisseurs, with first priority to Connoisseurs. The published starting price is a guide. The price of your commission, and any expenses beyond it, will be agreed with you in writing before work begins.

Work begins on receipt of a deposit, as set out in your written agreement. The deposit is not refundable once composition has started, because the work and materials are particular to you. The balance is payable before the finished fragrance is delivered.

A commission takes as long as it needs, and the timing we give you is an estimate. Materials can be delayed, and a composition can need another movement. We will keep you informed.

The finished fragrance, and the right to wear it, are yours. The formula remains the property of Scented Emotions and its perfumer, and will not be sold to, or composed for, anyone else.

After hours appointments, boutique events, and valet are offered as described for each level, on availability and by arrangement. They are courtesies of the boutique rather than guaranteed entitlements, and may be varied for reasons of safety, capacity, or the requirements of the building.

We may change the inclusions of a level, but not to the disadvantage of a current client during a year already paid for. If a change during your year would reduce what you have paid for, you may end your Exclusive Access and receive a pro rata refund of the fee for the months remaining.

The boutique is a small and private place. We may decline, suspend or end any service, including Exclusive Access without refund, where a client is abusive to our people or other clients, attempts to resell samples or sourced fragrance, or uses the boutique or its collection for commercial purposes without our agreement.

We collect only what we need: your name, your contact details, your preferences, and the notes Stacey keeps to serve you well. We handle personal information under the Australian Privacy Principles. We do not sell it, and we do not share it with fragrance houses or anyone else without your consent, other than as required by law.

You may ask at any time to see, correct, or delete the information we hold about you, and to be removed from the client list, by writing to stacey@scentedemotions.com.

The website is provided as information about Scented Emotions and its services. Fragrance houses, perfumers and other businesses named on the site are named as subjects of admiration and reference. No affiliation, endorsement or stockist relationship is implied unless we say so. Renders and concept images are direction, and the finished boutique may differ.

All text, images and marks on the site belong to Scented Emotions or are used with permission, and may not be reproduced without our consent.

To the extent the law allows, our liability for any service is limited to supplying that service again or refunding what you paid for it. We are not liable for loss that is indirect, or that we could not reasonably have foreseen. Fragrance is applied at your own discretion, and we recommend a skin test where you have sensitivities.

These terms are governed by the law of New South Wales, and the courts of New South Wales have jurisdiction. We may update these terms from time to time. The version published on the website at the time you join, book or instruct us is the version that applies, and we will tell current clients of any change that affects them.

Questions about these terms can be sent to stacey@scentedemotions.com, or to Scented Emotions Pty Ltd, Double Bay NSW 2028.